美商得利選 MDC 全球滿意保證

 2021年初推薦了一位台灣籍的會員，並且跟會員說明商品有60天的滿意保證，空瓶退款，邀請會員來體驗每日噴劑（當時還是從美國發貨，台灣還沒完全正式落地，目前台灣已不在此限）。

後來會員沒有很滿意商品，於是就協助會員退貨。

接下來就與美國客服展開了一連串的退貨流程

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

我請對方用他註冊mdc的email發一封信給公司support@mydailychoice.com

Email 標題：Enquiring Product Refund

Email 內容：

To whom it may concern

Hello. I'm writing to enquire the 60-day refund of MDC product. 

My ID is 4243xxx (username: emmaxxx), and my enroller is XXX. I would like to get a refund of the empty bottle guarantee, since I am not that satisfied with the products. I ordered a Director Pack (8 daily sprays), and I am willing to ship back all the containers to receive a refund. 

One of your customer service helper, Katie Hill, have sent a reply regarding my enquiry. Attached is a photo of the received email reply, and therefore I am writing in person, and I will return all containers to the provided address. 

However, i still have several questions.

1. What information should I write on the returning package?

2. After the Taiwan office have received my product, when could I get my refund?

3. Where will the refunded money be transferred? My credit card account? Or any other ways?

4. Should I pay by myself the shipping fee? Or Taiwan office will pay for me?

Please kindly give me some guidance. Thank you very much.

Yours faithfully

Emma

然後再附上這一張圖

很快的我們收到公司的來信回覆說：會在3天內給出詳細的回覆

接著我們就收到了客服 Aida的回信

然後我再請會員回覆 內容為：

Dear Aida

Thanks for your help. Yes, I confirm that I’m returning my items. Please kindly provide all the information that I need.

之後收到公司的回信

再請會員回覆信件給美國公司客服

Hello Aida

Thanks for your information. I have already mailed the containers to the provided address, and the tracking number is 90371870401910105000, which is also shown in the attached files.

Still, few questions keep bothering me:

1. Where will the refund be received? What does the financial institution mentioned represent? My creditcard bank account?

2. I understand the refund is processing at the time. Does it mean I am able to receive the funds in 7-10 business days from now on?

3. Will I be noticed once the company receives my returned products?

I look forward to your reply. Thank you very much.

Best Regards

Emma

會員將所有產品依照美國公司的指示退還給台灣分公司之後，下個月就接到了信用卡公司商品全額的退刷( 不包括運費的部份)

在與美國客服溝通退貨退款的事宜中我感受到的是：以客為尊的感覺，在過程中也絲毫不拖泥帶水，而會員這邊所感受到的是“百分之百顧客滿意保證”， 對於是推薦人的我來講是完全沒有心理負擔的！！   

哈～超喜翻這種港覺＾v＾

在此也感謝夥伴Rainbow的協助🌹

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